Terms of Service

Last updated: May 9, 2026

Welcome to Carol Kinsella Chocolates. These Terms of Service (“Terms”) govern your use of our website, products, and services provided through our Shopify store. By visiting our site or purchasing from us, you agree to be bound by these Terms.

1. Overview

This website is operated by Carol Kinsella Chocolates. Throughout the site, the terms “we,” “us,” and “our” refer to Carol Kinsella Chocolates. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least the age of majority in your country or region of residence.

• You will not use our products for any unlawful or unauthorized purpose.

• You will not transmit any viruses, malware, or destructive code.

• You will provide accurate and current information when placing an order.

A breach of any of these Terms may result in termination of your access to our services.

3. Products and Availability

We make every effort to display our chocolates and products as accurately as possible. However:

• Product images and packaging may vary slightly from the final product.

• Availability is subject to change without notice.

• We reserve the right to limit quantities of any products or services.

• Prices are subject to change at any time.

As our products are handcrafted, slight variations in appearance may occur.

4. Food Allergies and Ingredients

Our chocolates may contain or come into contact with common allergens including, but not limited to:

• Milk

• Nuts

• Peanuts

• Soy

• Gluten

• Eggs

Customers are responsible for reviewing ingredient information before purchase. If you have severe allergies, please contact us before ordering.

5. Orders and Payment

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide complete and accurate billing, shipping, and payment information for all purchases. In the event of a pricing or product error, we reserve the right to correct the error and revise your order accordingly.

Payments are processed securely through Shopify and its approved payment providers.

6. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and not guaranteed.

Carol Kinsella Chocolates is not responsible for delays caused by:

• Courier services

• Weather conditions

• Customs processing

• Incorrect shipping information provided by the customer

Risk of loss and title for purchased items pass to you upon delivery.

7. Returns and Refunds

Due to the perishable nature of chocolate products, we generally do not accept returns.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Photographic evidence where applicable

We will review each case individually and may offer a replacement, store credit, or refund where appropriate.

8. Gift Cards and Promotional Codes

Gift cards, discount codes, and promotional offers:

• Cannot be exchanged for cash.

• May be subject to expiration dates.

• Cannot be combined unless otherwise stated.

We reserve the right to cancel promotions or discount codes at any time.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product names

• Images

• Packaging designs

• Text and graphics

is the property of Carol Kinsella Chocolates and may not be copied, reproduced, or used without prior written permission.

10. User Comments and Feedback

If you submit reviews, comments, suggestions, or other content:

• You grant us permission to use, edit, publish, and share such content.

• You agree your content will not violate any third-party rights or contain unlawful material.

We reserve the right to remove content deemed inappropriate.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law, Carol Kinsella Chocolates shall not be liable for:

• Indirect or consequential damages

• Loss of profits or revenue

• Delivery delays

• Allergic reactions where ingredient information has been provided

• Temporary website interruptions or technical issues

Our total liability relating to any purchase shall not exceed the amount paid for the product.

13. Indemnification

You agree to indemnify and hold harmless Carol Kinsella Chocolates from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Ireland.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

15. Changes to Terms

We reserve the right to update or replace these Terms at any time by posting changes on our website.

It is your responsibility to review this page periodically for updates.

16. Contact Information

For questions about these Terms of Service, please contact:

Carol Kinsella Chocolates
Email: ckchocolatesinfo@gmail.com
Website: Carolkinsella.com