Shipping Policy

Last updated: May 9, 2026

Thank you for shopping with Carol Kinsella Chocolates. We take great care in preparing and packaging every order to ensure your chocolates arrive in excellent condition.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is received.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

We currently ship within Ireland and selected international destinations.

If your country is unavailable at checkout, please contact us to confirm shipping availability.

3. Delivery Timeframes

Estimated delivery times:

• Ireland: 1–3 business days after dispatch

• Europe: 3–7 business days after dispatch

• International: 5–14 business days after dispatch

Please note that delivery estimates are provided by shipping carriers and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location

• Order weight and size

• Selected shipping method

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

5. Warm Weather and Product Care

Chocolate is sensitive to heat and temperature changes.

During warmer months, we may:

• Delay shipment during extreme temperatures

• Use insulated packaging or cooling materials

• Recommend expedited shipping options

Once delivered, customers should store chocolates in a cool, dry place away from direct sunlight.

6. Tracking Information

Where available, tracking details will be sent by email once your order has been dispatched.

Please allow time for tracking information to update after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Carol Kinsella Chocolates is not responsible for:

• Delays caused by incorrect addresses

• Failed deliveries due to customer error

• Additional shipping charges resulting from address corrections

If you notice an error in your shipping information, please contact us as soon as possible.

8. Delayed, Lost, or Damaged Orders

While we work with trusted shipping providers, delays can occasionally occur.

Carol Kinsella Chocolates is not liable for delays caused by:

• Courier issues

• Customs processing

• Severe weather

• Seasonal delivery demand

If your order arrives damaged or appears lost, please contact us within 48 hours of delivery or expected delivery date with:

• Your order number

• Photos of damaged packaging/products where applicable

• A description of the issue

We will review each case individually and work toward a fair resolution.

9. Contact Us

If you have any questions about shipping or delivery, please contact:

Carol Kinsella Chocolates
Email: ckchocolatesinfo@gmail.com
Website: carolkinsella.com